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WEBCAST: When Journey Maps Don't Go the Distance

June 19, 1pm Eastern

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View From The Top

What CEOs Really Think About Customer Experience

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When it comes to customer-focused strategy, what is the view from the top? Walker partnered with Chief Executive magazine on this groundbreaking study for the CX industry to find out how the CEOs of today’s B-to-B companies view customer experience.

In this webcast we will discuss: 

  • The insights shared in the preliminary report, View From the Top, and how it can help CX professionals be more effective in engaging their CEOs
  • How CX professionals can ensure their initiatives are relevant to the C-suite
  • How those directing the customer experience can elevate their role by having an even greater impact on the bottom line
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