White Paper: New Leads

Six Areas of World Class Customer Listening

Generating New Leads From Existing Customer Relationships

In today's high-demand business world, when it comes to customer relationships, "maintenance mode" often prevails. Sales representatives and account managers are so preoccupied with maintaining the relationship – providing high-quality, in-the- moment service – they have little time for anything else, namely seeking out new business opportunities with existing customers.

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