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Special reports announced for 2015 B-to-B Customer Experience Summit

INDIANAPOLIS – Customer experience consulting firm Walker Information announced two special reports, The CX Advantage and Proactive CX, will be released at the B-to-B Customer Experience Summit held May 18-20, at the Grand Hyatt Hotel in Seattle, Wash.

The groundbreaking study, CX Advantage will share how business-to-business companies can improve customer retention and growth through the experiences businesses deliver to their customers. The CX Advantage study and results will be released Tuesday, May 19th.

Proactive CX will share what B-to-B customer experience professionals must do to become more proactive with their customer relationships. This report will explore how customers expect B-to-B companies to personalize the experience, anticipate current and future needs, and interact with them on their own terms. This report will be released Wednesday, May 20th.  

In addition to the release of special reports, topics such as B-to-B customer journey mapping, data visualization, CX text analytics, taking action on customer insights, and much more will be featured.

To download the entire program and schedule, click the link: http://www.walkercxsummit.com/CX-Summit-2015-Program.pdf, or go to www.walkercxsummit.com/program.asp  for more information.

Focused on the latest and best customer strategies for B-to-B companies, this event helps companies go beyond customer listening to become more intelligent about their customers and drive business success. To learn more about the conference go to www.walkercxsummit.com.

About Walker

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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