Walker Media

2010 Forrester Research Voice Of The Customer Awards

Forrester award finalistsThree of Walker’s clients – Adobe, EMC, and CDW were named finalists (with CDW named as a winner) for the 2010 Forrester Research Voice Of The Customer Awards. The Voice Of The Customer Awards recognize initiatives that enable companies to dramatically improve how they collect, interpret, and react to customer feedback.

Nearly 40 companies representing leading brands in financial services, healthcare, retail, technology, and travel submitted entries to this year's Voice Of The Customer Awards. The Voice Of The Customer Awards recognize initiatives that enable companies to dramatically improve how they collect, interpret, and react to customer feedback. Winners were judged across five categories: clarity of approach, business value to the organization, positive impact on customer experience, innovation, and potential for other companies to repeat the practice.

For more information, and to view the winners’ nomination forms please visit:
http://blogs.forrester.com/andrew_mcinnes/10-06-29-winners_forrester_voice_customer_awards_2010

Click here to read an article about CDW’s program from 1 to 1 Media.

1to1 Magazine

Voice of the Customer Isn’t All Talk

CDW drove hundreds of millions in revenue by listening to customers.

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