INDIANAPOLIS – Customer intelligence consulting firm Walker Information announced the speaker lineup for the B-to-B Customer Experience Summit held April 29 - May 1, at the Arizona Biltmore Hotel in Scottsdale, Ariz.
NFL veteran and ESPN analyst Jeff Saturday will kick off the program on April 30th, and discuss how culture, teamwork, strategy, and surviving storms translates to the daily challenges of CX leaders.
Cisco Systems Senior Vice President Joe Pinto will share Cisco’s initiative to make it easier for customers to do business – a project which delivered more loyal customers and hundreds of millions of dollars in cost savings.
To conclude the first day’s program, President and CEO of Welch Allyn, Steve Meyer will talk about their Customers First program, and how this important initiative plays a prominent role in the company’s overall strategy.
On May 1st, behavioral scientist, author of the “The Hidden Brain,” and NPR personality Shankar Vedantam will discuss the many ways unconscious factors shape our behavior and why it is often hard to see things from the perspective of others – a key skill for CX leaders.
Focused on the latest and best customer strategies for B-to-B companies, this event helps companies go beyond customer listening to become more intelligent about their customers and drive business success. In addition to the relevant and powerful keynote speakers, a highlight of the event will be the release of two studies – one focused on gaining a competitive advantage with the Ease of Doing Business, and the other focused on ways B-to-B companies can leverage the sources and variety of customer data for CX and business success.
Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.
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