INDIANAPOLIS — Walker Information announced the speaker lineup for the 2013 B-to-B Customer Experience Summit, held May 1–2, at the Hilton San Diego Bayfront Hotel.
Cisco senior executive Edzard Overbeek will kick-off the program May 1st, and provide insights on Cisco’s incredible customer-focused culture, and share how the company is planning for customer engagement into the next decade. Forrester principal analyst Paul Hagen, will conclude the first day’s program by sharing frameworks for B-to-B customer experience with a focus on how to get started now.
On May 2nd, NASA astronaut David Wolf will share intriguing stories of his journeys, and also focus on the need for businesses to embrace change – a topic that is particularly relevant for customer intelligence strategists.
This two-day event is the first-ever conference focused on the latest and best customer strategies for B-to-B companies. In addition to the relevant and powerful keynote speakers, a highlight of the event will be the release of a study, “Customers 2020,” which will look at the future of customer relationships in the year 2020.
For more information about the program and for more up-to-date announcements, visit walkercxsummit.com.
Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.
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