INDIANAPOLIS — Walker Information, a business-to-business customer experience consulting firm, released two new analytic and technology solutions for the customer experience industry – Walker ProactiveAlert™ and Walker TrendAlert™.
Walker ProactiveAlert™ enables companies to forecast which customers may be dissatisfied which allows them to initiate preventative action, and build better customer relationships. The product of data integration and predictive algorithms, proactive alerting is an invaluable tool for restoring customer favor and reviving the customer experience.
ProacitveAlerts can automatically identify customers who had a bad experience - even though they never filled out a survey. The steps below outline the proactive alerting process.
Walker TrendAlert™ is an early warning system that uses and analyzes data companies are already tracking to trigger alerts at a strategic level, in near-real time, while the issue is trending, so companies are able to proactively respond.
TrendAlert is all about alerting companies to situations outside the norm – providing a “heads up” to issues or circumstances – that may require action.
While Walker TrendAlert can signal problem areas, it’s also a valuable approach to identifying positive trends in time to capitalize on them, initiate efforts to extend them, or celebrate CX accomplishments.For more information about these solutions and other customer experience solutions and tools, visit http://www.walkerinfo.com/walker-solutions.asp
Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.
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