INDIANAPOLIS — Walker Information, a business-to-business customer experience consulting firm, announced plans to expand its operations and construct a new headquarters facility in Indianapolis. As a technology-enabled consulting firm, Walker seeks to attract and retain top talent and deliver an expanding range of services to their growing list of market-leading clients.
Walker, in partnership with real estate developer PK Partners, will invest $11 million to build a new 54,000-square-foot building on Indianapolis’ north side. Walker expects to complete the move by the end of 2017, relocating from its current facility.
Fueled by the evolving needs and continued demand of its customers, Walker plans to expand its services and increase its consulting capabilities to better position its clients for continued growth.
“More and more companies are recognizing they can gain a competitive advantage by delivering exceptional customer experiences,” Steve Walker, chairman and chief executive officer of Walker Information said. “The effectiveness of this business strategy, coupled with Walker’s expertise and high-caliber talent, is creating this opportunity for growth.”
Walker is unique to the customer experience (CX) industry, as it offers a broad-range of consulting services, advanced analytics, cutting-edge technology and innovative solutions to help its customers grow. Walker serves more than 100 businesses around the world, including many Fortune 1000 firms, such as EMC, Sysco, Pepsi and Avaya.
Walker plans to continue hiring for consulting, analytic, information technology and project management positions.
“Our biggest strength is our people,” Steve Walker said. “We pride ourselves on the caliber of our workforce and the tenure of our employees—which is much longer than the industry average.” Currently, 40 percent of Walker employees have been with the company for more than ten years.
Founded in 1939, Walker specializes in customer retention and growth strategies by using predictive analytics, cutting-edge technology and consulting services to help companies achieve their business objectives and grow shareholder value. For the fourth year in a row, Walker has been recognized by The Temkin Group for the Customer Experience Vendor Excellence Awards, industry-recognized honors for innovation and impact.
Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.
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