INDIANAPOLIS — Indianapolis-based consulting firm Walker Information has announced the promotions of Melissa Meier to vice president, strategic account manager, and Lauri Jones to vice president, consulting services.
As vice president, strategic account manager, Meier will work with Walker’s clients to help them increase customer retention, accelerate growth, improve profitability, and defend their market position.
“Melissa has been instrumental in retaining, developing, and growing key client relationships,” Noah Grayson, principal and senior vice president said. “She is a thought leader in the B-to-B customer experience space.”
As vice president, consulting services, Jones is responsible for ensuring her clients are using their customer strategies as effectively as possible to drive bottom-line results.
“Lauri has a unique combination of skills that allow her to dig deep into data to draw out important insights and then turnaround and consult with clients on how they should put those insights to work in their businesses,” Grayson said. “It’s this combination of skills that will insure Lauri continues to be successful in her new role.”
Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.
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