INDIANAPOLIS — Indianapolis-based consulting firm Walker has launched Walker Source, an online application that empowers users to access and analyze real-time customer data in one place. This self-service tool eliminates the need to rely on separate reports to view customer metrics across survey, respondent, close-the-loop and disposition data.
"We are excited about the release of Walker Source," Walker’s Chief Information Officer Brian Kovacs said. "Its design, export, sharing and integration capabilities are going to make this application a well received addition to Walker's suite of tools."
Targeted to business analysts, Walker Source is a single source to access all of the customer feedback. It’s simple and intuitive interface allows users to easily explore, analyze, extract and share data. Users can build their own reports from real-time data, and quickly generate an excel file that contains several key pieces of information including daily status reporting, aggregate results, individual results, response rates, and follow-up.
Since 1998, Walker has been offering online survey and reporting tools. Today Walker’s suite of tools includes online applications, integration tools, business intelligence tools, account management applications, mobile phone technology, and more.
Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.
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