Ten Traits of Effective CX Leaders

WEBCAST: Forecasting the
Impact of CX

February 27, 2018 - 1:00 pm Eastern

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The CX Leader Podcast
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Ten Traits of Effective CX Leaders

Ten Traits of Effective CX LeadersIn this podcast series, Steve Walker and guests discuss the top ten traits of CX leaders and how you can leverage or improve those qualities to affect change in your companies approach to customer experience.

Included with this series is a downloadable report that explains each trait and includes tips on how to improve your leadership skills.

Download the "The Effective CX Leader"

  • Episode 4: The Passionate CX Leader

    This episode begins a 10-part series where host Steve Walker invites guests to highlight the ten traits of an effective CX leader. Lauri Jones, a certified customer experience professional and vice president of Walker Information, discusses the trait of being passionate.

  • Episode 5: Experience is Knowledge

    In the second of this 10-episode series, Steve welcomes back guest Melissa Meier, a certified customer experience professional and vice president of Walker Information, to discuss the importance of being knowledgeable in your field as a CX leader.

  • Episode 6: Communicating Your CX Message

    In the third of the series "10 Traits of Effective CX Leaders," Steve welcomes guest Kristina Kittle, a consultant at Walker Information, to help explain the importance of communication skills as a trait for effective CX leaders.

  • Episode 7: Teamwork Makes the Dream Work

    Host Steve Walker invites guest Jennifer Batley, a senior vice president at Walker Information, to discuss collaboration as a part of our on-going series on the 10 traits of effective CX leaders.

  • Episode 8: Influential

    This episode will be available on February 27. Check back then for updates or subscribe to our podcast on iTunes or Google Play to have the episode automatically become available on your computer or mobile device.

  • Episode 9: Analytical

    This episode will be available on March 6. Check back then for updates or subscribe to our podcast on iTunes or Google Play to have the episode automatically become available on your computer or mobile device.

  • Episode 10: Focused

    This episode will be available on March 13. Check back then for updates or subscribe to our podcast on iTunes or Google Play to have the episode automatically become available on your computer or mobile device.

  • Episode 11: Innovative

    This episode will be available on March 20. Check back then for updates or subscribe to our podcast on iTunes or Google Play to have the episode automatically become available on your computer or mobile device.

  • Episode 12: Catalyst for Change

    This episode will be available on March 27. Check back then for updates or subscribe to our podcast on iTunes or Google Play to have the episode automatically become available on your computer or mobile device.

  • Episode 13: Business Savvy

    This episode will be available on April 3. Check back then for updates or subscribe to our podcast on iTunes or Google Play to have the episode automatically become available on your computer or mobile device.