Recapping the CXPA Insight Exchange

CX LEADER PODCAST:
CX HORROR STORIES

Frightening tales of CX nightmares

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CX Leader Podcast with Steve Walker

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

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Recapping the CXPA Insight Exchange

CX professionals from across the globe met in New Orleans to exchange ideas and learn more about what's happening in the realm of customer experience. Steve welcomes Pat Gibbons back to the podcast in a two-part episode series to share what Walker associates learned was on the minds of CX pros.

More About CXPA

Jennifer Batley, vice president at Walker, explains how companies today are listening to their customers.