Customer Experience Strategies
Understanding Your Customers
Driving Action & Results
Technology To Accelerate
We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More
"The future of 2020" is almost here and Walker has gathered fresh insights for customer experience (CX) leaders.
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WEBCAST: Change Management: A Marathon or a Sprint
July 26, 1pm Eastern
The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business.
CX professionals from across the globe met in New Orleans to exchange ideas and learn more about what's happening in the realm of customer experience. Steve welcomes Pat Gibbons back to the podcast in a two-part episode series to share what Walker associates learned was on the minds of CX pros.
More About CXPA
Jennifer Batley, vice president at Walker, explains how companies today are listening to their customers.
Steve and Pat discuss some of the themes that emerged at the CXPA Insights Exchange.
Steve Walker and Pat Gibbons discuss the importance of customer experience certification through the Customer Experience Professionals Association and how CXPA will play a role in the future of CX.
Packed with ideas, tips and examples, AccelerateCX will help you improve your CX fast
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