Recapping the CXPA Insight Exchange

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CX Leader Podcast with Steve Walker

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business.

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Recapping the CXPA Insight Exchange

CX professionals from across the globe met in New Orleans to exchange ideas and learn more about what's happening in the realm of customer experience. Steve welcomes Pat Gibbons back to the podcast in a two-part episode series to share what Walker associates learned was on the minds of CX pros.

More About CXPA

Jennifer Batley, vice president at Walker, explains how companies today are listening to their customers.