CX Users Series


Frightening tales of CX nightmares

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CX Leader Podcast with Steve Walker

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve results by unlocking the potential of their customer experience. More than a discussion of CX topics, the podcast focuses on ways CX professionals can develop the right skills and ideas to be effective leaders in their organizations.

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CX Users Series

How do top companies execute and coordinate their customer experience? Host Steve Walker welcome CX professionals and their business colleagues to describe how they plan and execute their CX programs.

  • Episode 42: Making CX Work at Johnson Controls

    Steve introduces a new podcast series in which he explores how companies implement their customer experience programs. Matt Inman and Matt Sharp join Steve to discuss the CX program at Johnson Controls and how to ensure various regional and product programs remain cohesive within a global company.

  • Episode 43 of the CX Leader Podcast was our special "CX Horror Stories" Halloween episode. Listen to that episode here
  • Episode 44 of the CX Leader Podcast was an interview with Shep Hyken as part of our "Luminary Series." Listen to that episode here
  • Episode 45: The Personal Touch

    In the second episode of the User series, Steve welcomes Gina Jannazzo and Kim Howard from Wild Birds Unlimited to discuss the CX program within a franchise model and how personal relationships with customers are competitive advantages for today's retailers.