Virtual Workshops


A resource for CX and XM professionals.

Listen Now

Journey mapping and other customer-experience workshops are traditionally held on-site and in-person with various stakeholders within a company. But it’s sometimes difficult for those stakeholders to meet at the same time.

With this in mind, Walker has developed an innovative approach by converting our typical workshop into an online collaborative experience, utilizing software tools and services to help in the collaborative process, giving your company the flexibility it needs while continuing to enhance your customer experience.

The Right Tools

Walker utilizes two key software tools to help facilitate online meetings:

Zoom Meeting

Zoom is an online group collaboration platform designed to create virtual meeting spaces and provide tool for groups to effectively interact online.

Zoom will be used for when the workshop group needs to meet together.

Zoom Meeting
Zoom Meeting

MURAL is a visual tool that allows teams to collaborate via an online “canvas” where participants can create “post-it” notes for idea generation.

MURAL will be used to generate and organize ideas, individually and as a group.

Mural Session

Combining real-time collaboration software with online meetings and customized instructional videos, your participants will be fully engaged in a workshop designed to meet your company’s needs, while providing the flexibility required for your team’s individual schedules.

Complete the information form on this page to have a Walker associate contact you about virtual workshops.