CX Leader Webcast

WEBCAST: Building Your Customer Listening Architecture

May 23, 1pm Eastern

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Join us for the CX industry’s top webcast series!

Each month Steve Walker and guest experts from Walker provide an information-packed 30-minute webcast on highly relevant CX topics for customer experience leaders. Professionally produced and engaging, the CX Leader Webcast is an excellent resource for CX professionals looking to learn key strategies, gather new ideas and improve their base of knowledge.

Our next webcast:

Building Your Customer Listening Architecture

May 23rd - 1:00pm Eastern Time
Building Your Customer Listening Architecture

How do you listen to your customers? Surveys? Focus groups? Social media? Input from front-line employees? With so many new and evolving methods to connect with your customers, what is the best way to harness their insights and put them to use – all without burdening your customers?

Join us May 23 to learn how to optimize customer listening by developing a holistic approach – aligning disparate listening activities into an intelligent and effective system that drives customer-focused change.

You’ll learn:

  • Pros and cons of various methods of gathering customer insights
  • Frameworks for developing the right listening approach for your business
  • The latest tools for providing a single holistic view of each customer
  • A glimpse into the future – emerging new methods for understanding your customers

Register Now