Forecasting the Impact of CX

In this session we’ll discuss the best ways to forecast the impact of CX change and measure progress, and we’ll share tools that customer experience professionals can use to create and monitor forecasted impact. Key topics include:

  • Aligning the impact of improvements with select individual customers
  • Demonstrating the impact of process efficiencies based on improvements made
  • Understanding the impact of improvements made on the prospects of new customers

Who's on this webcast:

Steve Walker

Steve WalkerChairman and CEO

Brad Harmon

Brad Harmon, CCXPVice President, Consulting Services

Krista Roseberry

Krista Roseberry, CCXPVice President, Consulting Services

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