Forecasting the Impact of CX

This webcast was presented on February 27, 2018.
In this session we discussed the best ways to forecast the impact of CX change and measure progress, and we shared tools that customer experience professionals can use to create and monitor forecasted impact.

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Who was on this webcast:

Steve Walker

Steve WalkerChairman and CEO

Brad Harmon

Brad Harmon, CCXPVice President, Consulting Services

Krista Roseberry

Krista Roseberry, CCXPVice President, Consulting Services

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