Forecasting the Impact of CX
This webcast was presented on February 27, 2018.
In this session we discussed the best ways to forecast the impact of CX change and measure progress, and we shared tools that customer experience professionals can use to create and monitor forecasted impact.
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Aligning Your Brand and CX
Tuesday, March 27, 2018 - 1pm Eastern
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Who was on this webcast:
Steve WalkerChairman and CEO
Brad Harmon, CCXPVice President, Consulting Services
Krista Roseberry, CCXPVice President, Consulting Services