July 20th – 1:00 pm Eastern Time
Today's executives are constantly looking for ways to stand out from their competition. Now more than ever, they are turning to customer experience initiatives to make it happen.
In fact, in a recent Walker study of more than 500 CEOs, they said that customer experience is the most effective method for creating a competitive advantage, almost two-to-one over talent, product, price and other criteria.
So, what are the characteristics of customer-focused executives?
Megan Burns, a well-known expert in CX Culture and Human Behavior, joins Steve Walker in this 30-minute webcast to discuss the characteristics and how executives and CX professionals can cultivate a customer-focused mindset.
Join us July 20 and learn more about Engaging Executives.