Culture Transformation


A resource for CX and XM professionals.

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Igniting a customer-committed culture

Building the right culture for customer-focused results can be overwhelming for those that lead CX initiatives because so much seems to lie beyond your control. However, without the right cultural setting your customer experience efforts will likely fall flat. 

Walker works with organizations of all types to help you be the catalyst for developing a culture in which CX initiatives can thrive. Our three-step program is a collaborative approach tailored to needs of each organization we serve.  We help companies (1) envision the shift to a culture that is completely committed to customers, (2) activate the organization for customer-committed change, and (3) establish and maintain momentum through the effective launch of initiatives.

Throughout the process, Walker provides thoughtful planning, expert facilitation, tracking of progress, and insightful advice.