When it comes to the customer experience, nothing has more influence than your employees. Time and time again, customer experience and employee experience have been shown to be highly correlated. It just makes sense – happy, loyal employees make for happy, loyal customers.
Two separate approaches are at the heart of our Employee Experience (EX) solutions:
Employee Engagement Assessment
Walker gathers feedback from employees to forecast employee retention, measure employee loyalty and determine the work factors most important for a productive, engaged workforce. Walker’s approach delivers an insightful viewpoint and an action plan that will make a difference for your employees as well as your customers.
Voice of the Customer via Employees (VoCE)
Nobody knows your customers better than your own employees. To complement the insights you gather from your customers, Walker gathers the insights of your customer-facing employees to uncover the most common issues that hold your company back.
Your employees have a lot to say. At Walker we help you put their insights to use to make your company more productive, engaged and successful.
Walker leverages the Qualtrics XM platform to provide industry-best tools and expert guidance to drive better, faster results. Walker and Qualtrics deliver a tailored EX solution, a fully guided journey, actionable insights and a mature EX strategy that generates tangible, measurable results.