Walker's Flexible Services

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GET MORE PERFORMANCE FROM YOUR PLATFORM. GET MORE IMPACT FROM YOUR CX.

Customers await a better experience and executives search for ways to stand out. That’s why we offer a wide range of services and work with each client to provide the right solutions to address their unique needs.

Technology Services – Implementation and engineering services for programs of all sizes, from fast starts to highly customized deployments.

  • Onboard planning, scoping and setup
  • Survey and dashboard builds
  • Close-the-loop case management
  • Contact list automation
  • Data migration and conversion
  • CRM integration
  • Custom distribution reporting
  • Custom offline reporting
  • Custom JavaScript survey questions
  • Custom HTML email templates

Managed Services – Flexible professional services model for end-to-end program management and optimization.

  • Program planning and scheduling
  • Sample plan design and management
  • Survey design and validation
  • CX metrics, KPIs, program goals
  • Survey translations
  • Hot alerts/closed-loop design
  • Causal modeling
  • Advanced analytics
  • Report system development
  • Action planning and initiative tracking

Advisory Services – Tailored advisory solutions to build a world-class experience management practice.

  • CX readiness assessments
  • CX maturity assessments
  • Listening architecture design
  • Journey mapping
  • Executive interviewing
  • CX governance design
  • Communication services
  • Culture development
  • CX workshops and training
  • CX advisory services

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