GET MORE PERFORMANCE FROM YOUR PLATFORM. GET MORE IMPACT FROM YOUR CX.
Customers await a better experience and executives search for ways to stand out. That’s why we offer a wide range of services and work with each client to provide the right solutions to address their unique needs.
Technology Services – Implementation and engineering services for programs of all sizes, from fast starts to highly customized deployments.
- Onboard planning, scoping and setup
- Survey and dashboard builds
- Close-the-loop case management
- Contact list automation
- Data migration and conversion
- CRM integration
- Custom distribution reporting
- Custom offline reporting
- Custom HTML email templates
Managed Services – Flexible professional services model for end-to-end program management and optimization.
- Program planning and scheduling
- Sample plan design and management
- Survey design and validation
- CX metrics, KPIs, program goals
- Survey translations
- Hot alerts/closed-loop design
- Causal modeling
- Advanced analytics
- Report system development
- Action planning and initiative tracking
Advisory Services – Tailored advisory solutions to build a world-class experience management practice.
- CX readiness assessments
- CX maturity assessments
- Listening architecture design
- Journey mapping
- Executive interviewing
- CX governance design
- Communication services
- Culture development
- CX workshops and training
- CX advisory services