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Special reports announced for 2016 B-to-B Customer Experience Summit

INDIANAPOLIS – Customer experience consulting firm Walker Information announced two special reports, A View From the Top: What CEOs Really Think of CX and Optimized CX: Ten Methods for Transforming Customer Experiences, will be released at the B-to-B Customer Experience Summit held May 17-19, at the Grand Hyatt Hotel in Denver, Colo.

Walker is partnering with Chief Executive magazine on the groundbreaking study, A View From the Top: What CEOs Really Think of CX, for the CX industry. The study will discuss what’s on the mind of the CEO, and share the implications for CX professionals, including how they can garner buy-in, support, and the resources they need.  The initial findings will be released Wednesday, May 18th.

Optimized CX: Ten Methods for Transforming Customer Experiences will share ten innovative tools, and techniques companies are using to transform their customer experience initiatives and create a competitive advantage for their company. This report will be released Thursday, May 19th.  

In addition to the release of special reports, topics such as B-to-B customer journey mapping, data analytics, customer-focused culture, customer emotion, customer intelligence, and much more will be featured. 

Focused on the latest and best customer strategies for B-to-B companies, this event helps companies go beyond customer listening to become more intelligent about their customers and drive business success. To learn more about the conference go to www.walkercxsummit.com.

About Walker

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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