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Walker Announces Details for 2017 B-to-B Customer Experience Summit

Special research reports, keynote speakers revealed

INDIANAPOLIS – Customer experience consulting firm Walker Information announced today that its B-to-B Customer Experience Summit will take place September 26-28, 2017, at the Hyatt Regency San Antonio Riverwalk in San Antonio, Texas.

Focused on the latest and best customer strategies for B-to-B companies, this two-day conference will feature powerful keynote addresses, engaging workshops and valuable networking, all aimed at sharing best practices to improve the way companies drive business success through customer insights and intelligence.

A highlight of the event will include the release of “Progress Toward 2020,” a Walker Report that measures how well companies are doing in preparing for customers of the future. The report looks back at findings from Walker’s popular, groundbreaking study “Customers 2020,” released in 2013, which outlined soaring customer demands that will challenge the way companies operate up to and through 2020.

Walker will also release “Creating the Customer Advantage,” a special report detailing the most important elements for CX success and introducing new tools to help customer experience leaders assess and build solid strategies for success.

Three keynote speakers have also been announced: 

Jay Baer is a renowned business strategist, keynote speaker and New York Times best-selling author who travels the world helping businesspeople get and keep more customers. His Convince & Convert Media division owns the world's #1 content marketing blog and the world's top marketing podcast. The creator of five multi-million dollar companies, Jay is an active venture capitalist and technology advisor, as well as the second-most-retweeted person in the world among B2B marketers.

Jennifer Shirkani is a nationally recognized expert on emotional intelligence. For more than 25 years, Jen has worked with organizations from the Fortune 50 to family-owned entities as a business consultant and executive coach. She is the author of Ego vs EQ, a leader’s guide to leveraging the power of emotional intelligence. Jen has been a frequent guest of several national radio programs and a featured speaker at more than 35 association conferences.

Ed Viesturs is widely regarded as America’s foremost high-altitude mountaineer and is familiar to many from the 1996 IMAX “Everest Expedition” documentary. Ed is the only American to have successfully reached the summits of all of the world’s fourteen 8000-meter peaks without supplemental oxygen, a feat that led to his earning National Geographic’s Adventurer of the Year award. Beyond mountaineering, Ed is the author of four books, including his bestselling autobiography, “No Shortcuts to the Top.”

Walker has been hosting client forums for more than ten years, and this will be the fifth B-to-B Customer Experience Summit. Companies that have participated include Cisco Systems, EMC, NCR, Intel, Sysco Foods, Microsoft, CenturyLink, Tetra Pak, Welch Allyn, CDW, Ingram Micro, NetApp, and many others.

For more information and to register for the event, go to www.walkercxsummit.com.

About Walker

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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