Walker Named CX Partner of the Year by Qualtrics
Qualtrics recognized two companies with the inaugural Partner of the Year award, “for their commitment to experience management and for helping organizations advance and scale their customer or employee experience programs.” In addition to Walker’s recognition, Workforce Science Associates was recognized as the Employee Experience Partner of the Year.
Launched one year ago, the Qualtrics Partner Network has more than 100 members. Partners provide a variety of delivery, advisory and strategic services, including the development of new solutions for companies looking to improve their customers’ experience strategies.
The Walker Loyalty Matrix™ features prominently in one such solution, designed for B2B companies. The Loyalty Matrix employs a proven framework to measure customer loyalty and assess financial risk to improve customer retention, seize new opportunities and grow business account by account.