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Walker named winner in Customer Experience Vendor Excellence Award

INDIANAPOLIS — Customer intelligence consulting firm Walker was named a winner in the 2013 Customer Experience Vendor Excellence Awards. The award recognizes firms that help other companies improve their customer experience.

"We are excited to be recognized for our comprehensive solutions and strong relationships with our clients," Walker President Phil Bounsall said. "We strive to offer the best and most comprehensive range of solutions that drive measurable business results for B-to-B organizations. We also look forward to sharing many of our practices and perspectives at our upcoming B-to-B Customer Experience Summit.”

The award was given by the Temkin Group and was open to all types of product and service providers that help companies improve their customer experience. A panel of five judges reviewed the nominations submitted by 24 companies, which included feedback provided by at least three clients from each of the nominees. The awards are based on the following criteria:

  • Capabilities. What products and/or services do you offer that are uniquely able to help companies improve their customer experience?
  • Results. How have you helped companies improve their customer experience and overall business results?
  • References. What do clients say about your work?

For details on the Temkin Group Customer Experience Vendor Excellence Awards and the rest of the winners, visit: http://experiencematters.wordpress.com/2013-cx-vendor-excellence-award/

For more information about Walker, please visit us at www.walkerinfo.com. To learn more about the B-to-B Customer Experience Summit visit www.walkercxsummit.com.

About Walker

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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