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Walker to expand research division in Indianapolis

Walker expands call center, bringing up to 80 jobs to Indianapolis

INDIANAPOLIS — Indianapolis-based consulting firm Walker has announced the expansion of its research division. The call center will add up to 80 new interviewers and supervisory staff to its 6910 N. Shadeland location in Indianapolis.

“We’re proud to bring jobs to the Indianapolis market,” Chief Operating Officer Randy Shoemaker said. “Walker has employed thousands of people in central Indiana in our 70 year history. This is yet another demonstration of our commitment to the Indianapolis community.”

Walker Research is a division of Walker, and provides services including focus groups, concept testing, feasibility studies, mock jury trials, market positioning studies and many other areas of custom research.

The expansion is a result of Walker’s Toronto call center closing, in an effort to consolidate the operations to Indianapolis. The addition of the staff will expand its current call center, and will be fully operational by October 1.

About Walker

Walker is a consulting firm specializing in customer experience. Helping businesses for more than 75 years, Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in customer retention and growth, using predictive analytics and other innovative approaches. Walker works with some of the world’s most influential businesses as well as emerging organizations of all sizes. For more information, please visit www.walkerinfo.com.

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