Allison Grayson

WEBCAST: The Effective CX Leader

January 30, 2018 - 1:00 pm Eastern

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ALLISON GRAYSON, CCXP

Vice President, Consulting Services

As a Vice President of consulting services, Grayson is responsible for designing voice of customer initiatives that inform and support organizational strategies. She works collaboratively with clients to understand their business challenges and how to best utilize customer intelligence to enhance business decisions.  In this role, she leads an internal account management team and is focused on design, implementation, analysis and action planning based on the results of customer insights.  Focused on delivering high impact customer strategies, Allison works with clients to align corporate, functional and departmental strategies with customer needs.