Kerrie Castelo

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Kerrie Castelo

Associate Vice President, Advisory Services

Specializing in customer experience consulting, Kerrie helps organizations design or optimize customer feedback programs and turn insights into actions to develop new, improved, and differentiated customer experiences. She designs end-to-end CX programs that exceed stakeholder expectations for increasing customer satisfaction, loyalty and advocacy. She consults with organizations on experience surveys, feedback and assessment programs, data interpretation, research and analysis. Kerrie helps to develop, maintain and evolve CX standards, conceptual models and processes.

Before her current role, Kerrie served as a senior project manager. She led diverse, cross-functional project teams, defining programs and delivering projects that met dynamic business needs. She managed projects spanning from design through release, managing scope, budget and resource allocation.

Kerrie earned her bachelor’s degree in marketing and legal administration from Ball State University and is a member of the Customer Experience Professionals Association (CXPA).