KRISTINA KITTLE, CCXP
Vice President, Advisory Services
Kristina manages relationships with Walker clients from identification of business needs through the design, implementation, analysis and communicating of results of specific programs. She leads customer listening initiatives with clients, collecting feedback through a variety of distribution methods (direct or through channels) and using tools to develop customer-focused initiatives. She helps to gather, organize, analyze and interpret customer insights in the context of business performance, helping companies link them to operational and financial metrics and estimating the ROI of improvement efforts. Overall, Kristina helps companies evolve their customer strategies to help them gain the sustained competitive advantage that comes from delivering an exceptional experience.
Kristina formerly led Walker’s implementation group. Now, she is Walker’s Journey Mapping solution owner. She develops best practices and frameworks, manages partner relationships and trains Walker’s group of consultants to be world-class journey mapping experts.
Achievements and Affiliations
Kristina is a certified customer experience professional (CCXP) and holds Qualtrics CX Expert certification. She earned her bachelor’s degree in marketing from Taylor University and her MBA from Anderson University. Kristina also enjoys serving her community through her involvement in United Way’s Diversity Leadership Circle.