Melissa Meier


Stories of CX at work

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Vice President, Strategic Account Manager

As vice president and strategic account manager, Meier serves as the senior client service contact for assigned customer feedback engagements, with an emphasis on industry knowledge, research expertise and creation of valuable insights. She plays an active role with clients from the program design stage through project implementation, and into post-project activities. She is especially focused on assisting clients in translating findings into meaningful conclusions, developing recommendations, and facilitating client organizations in pursing action plans that will have a favorable business impact.

Meier joined Walker in 1999. While at Walker, she has served clients in a variety of industries, with a specialization focused on key clients who operate globally in the high-tech and communications industries. Her industry experience also covers the retail, financial, and healthcare industries. She holds a B.A. degree from Ball State University in History and Political Science, graduating Cum Laude.