WEBCAST: The Effective CX Leader

January 30, 2018 - 1:00 pm Eastern

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RANDY SHOEMAKER

Chief Operating Officer 
Executive Vice President

Randy Shoemaker guides Walker’s operational excellence activities. These responsibilities include business forecasting, call centers and focus group facilities, resource management, pricing, global partners, process improvement, quality and human resources. Shoemaker serves as an officer of the company and he is also a member of the executive management team.

Shoemaker started his career with Walker, and has more than 30 years of experience in market research. His primary focus today is the operational performance of the organization. Shoemaker earned a Bachelor of Science degree in Quantitative Business Analysis and Operations & Systems Management from Indiana University.