Sean Clayton


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Senior Vice President, Advisory Services 


Sean heads up Walker’s Advisory Services group. This team of seasoned customer experience (CX) subject matter experts delivers strategic consulting engagements including Maturity Assessments, Customer Journey Mapping, Listening Architecture Development, Program Design, Advanced Analytics, Insight Generation and Action Planning.


Sean has spent 30 years helping companies improve and differentiate their customer experience, working with clients including Akamai, Autodesk, Cisco, Dell, HERE, HP, Intel, Microsoft, Oracle, Samsung and SAP.

Previously, Sean lead one of eight business teams at Walker, focusing on the technology industry. In this role he spearheaded program implementations, conducted readiness assessments, synthesized analyses into actionable recommendations, presented business implications to CXO audiences and facilitated strategic, cross-functional action planning workshops. 

An industry veteran, Sean held senior CX consulting roles in the past at Ipsos, Synovate and TNS. During this time, he delivered hundreds of strategic customer experience engagements across multiple industries.

Achievements and Affiliations

Sean earned his B.A. Honors Degree in Politics from the University of Warwick in England. He is a member of the Customer Experience Professionals Association (CXPA) and is a Certified Customer Experience Professional (CCXP).