Sean Clayton

The Role of CX During a Crisis

How CX should respond to the COVID-19 pandemic

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Senior Vice President, Advisory Services 


Sean serves as the strategic consultant and overall relationship manager for several of Walker’s key clients in the technology sector. By understanding customers’ needs and opportunities, he positions Walker’s services and solutions to deliver maximum value. Sean works directly with strategic accounts to set goals and strategies to build mutually valuable relationships, managing key interactions and senior-level relationships within the account to ensure that the deployment of Walker’s programs is optimally aligned with clients’ strategic and business objectives.


Sean has spent more than 25 years helping technology leaders improve and differentiate their customer experience, working with clients including Dell EMC, HP, Microsoft, Intel, Cisco, McAfee and Oracle.

Previously Sean led one of eight business teams at Walker, focusing on the technology industry. In this role he spearheaded program implementations, conducted CX assessments, synthesized findings into actionable recommendations, presented results to CXO audiences and developed strategic action plans. 

An industry veteran, Sean has also held senior CX consulting roles in the past at Ipsos, Synovate and TNS. During this time, he gained experience with leading customer loyalty measurement engagements and with account retention and growth, delivering insights with strategic value and linking loyalty metrics to key business outcomes. Sean also served as the lead consultant on strategic client initiatives, including organizational readiness audits, customer journey mapping and ideation workshops.

Achievements and Affiliations

Sean earned his B.A. Honors Degree in Politics from the University of Warwick in England. He is a member of the Customer Experience Professionals Association (CXPA) and has achieved Certified Customer Experience Professional (CCXP) certification.