Walker Insights Webcast — April 27th - 1:00 pm ESTREGISTER NOW!
Award Winner - Again!
For the fourth consecutive year Walker
is recognized as a top CX solution provider
This poster details the CX Essentials – six essentials
for implementing customer experience strategies to
achieve business success.
WALKER B-TO-B CUSTOMER
MAY 17-19, 2016 • Denver, ColoradoLEARN MORE
CX ADVANTAGE REPORT
THE OPPORTUNITY FOR B-TO-B IS NOW
In this report Walker reviews the customer experience payoff, the reality
B-to-B companies face today, and what customer experience professionals
must do to realize the opportunity.
Walker helps companies become more intelligent about their customers by understanding the customer’s perspective and anticipating their needs. We use predictive analytics and other innovative approaches to retain and grow customer relationships. And, it works. The Walker Index shows that our clients outperform the market 7 to 1.
Check out our blogs featuring Walker’s brightest individuals discussing topics about customer intelligence.
Fundamentals for your VOC program
Some of the fundamental aspects of building a Voice of the Customer (VOC) program include: You need to define success. If you don't know what s...
CX Measurement - What do you measure and why?
Get ready, because I'm going to ramble at bit. I recently attended a networking meeting with about a dozen customer experience (CX) profess...
Sea Island: Exemplifying the Employee Customer Link
Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions of working for Sea Island. Sea Island is an ...
Learning from Non Profits: Creating a more personalized approach
Using customer feedback to develop customer focused strategies can seem like a daunting task, but as one nonprofit shows us, it’s not as difficu...
Changing the Way We Do Things Developing a More Proactive CX Culture
Let’s face it – we all resist change to a certain degree. In personal situations, while I struggle with change, I do feel that I am at le...