Leveraging Customer Advisory
Boards for CX Sucess
Walker Insights Webcast — October 30th - 1:00 ESTREGISTER NOW!
CX ADVANTAGE REPORT
THE OPPORTUNITY FOR B-TO-B IS NOW
In this report Walker reviews the customer experience payoff, the reality
B-to-B companies face today, and what customer experience professionals
must do to realize the opportunity.
The next generation
of customer experience
Walker helps companies become more intelligent about their customers by understanding the customer’s perspective and anticipating their needs. We use predictive analytics and other innovative approaches to retain and grow customer relationships. And, it works. The Walker Index shows that our clients outperform the market 7 to 1.
Check out our blogs featuring Walker’s brightest individuals discussing topics about customer intelligence.
Engagement That Creates Action
It is one thing for an employee to say their company is customer-focused, but it’s completely different when customers say it. At EMC, this is t...
Getting employees engaged in CX
"How can I get our employees more engaged in our customer experience efforts?" That question was raised in a networking meeting with about a...
Sea Island: Exemplifying the Employee Customer Link
Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions of working for Sea Island. Sea Island is an ...
Putting the Pieces Together for a Holistic Customer View
Right out of the gate it was clear why the software as a service company was embarking on their customer experience journey. As the Chief Customer Off...
Changing the Way We Do Things Developing a More Proactive CX Culture
Let’s face it – we all resist change to a certain degree. In personal situations, while I struggle with change, I do feel that I am at le...