Walker Insights Webcast — December 15th - 1:00 ESTREGISTER NOW!
The next generation of
CX ADVANTAGE REPORT
THE OPPORTUNITY FOR B-TO-B IS NOW
In this report Walker reviews the customer experience payoff, the reality
B-to-B companies face today, and what customer experience professionals
must do to realize the opportunity.
Walker helps companies become more intelligent about their customers by understanding the customer’s perspective and anticipating their needs. We use predictive analytics and other innovative approaches to retain and grow customer relationships. And, it works. The Walker Index shows that our clients outperform the market 7 to 1.
Check out our blogs featuring Walker’s brightest individuals discussing topics about customer intelligence.
Key activities in the Optimize stage of the Optimized CX System
The Optimized CX System is a comprehensive approach that leverages multiple tools and resources to better identify, address, and improve customer expe...
Getting employees engaged in CX
"How can I get our employees more engaged in our customer experience efforts?" That question was raised in a networking meeting with about a...
Sea Island: Exemplifying the Employee Customer Link
Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions of working for Sea Island. Sea Island is an ...
Addressing Declining Response Rates
It’s commonly accepted by CX practitioners that the sheer volume of surveys being sent these days is leading to survey fatigue and declining res...
Changing the Way We Do Things Developing a More Proactive CX Culture
Let’s face it – we all resist change to a certain degree. In personal situations, while I struggle with change, I do feel that I am at le...