Walker Webcast

The B-to-B CX Summit May 18-20, 2015

The only event for B-to-B Customer Experience Leaders

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B-to-B CX Summit

Walker Named Winner

Customer Experience Vendor
Excellence Award

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CX Award

Predict Customer Behavior

See how advanced analytics provides clarity in a complex world

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Predict Behavior

Technology To Accelerate

Our approach is different – We tailor technology solutions to fit the
unique needs of each user.

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Walker Clients Perform Better

Walker clients dramatically out-perform the market. Read more about
the Walker Index.

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Walker Clients
  • Innovative Solutions
  • Success Stories
  • Walker Blogs
  • White Papers

Customer Intelligence

Walker helps companies become more intelligent about their customers by understanding the customer’s perspective and anticipating their needs. We use predictive analytics and other innovative approaches to retain and grow customer relationships. And, it works. The Walker Index shows that our clients outperform the market 7 to 1.

Retain More

Create a foundation for growth through long lasting customer relationships.

Mergers &

Accelerate value creation, manage risk during acquisitions.

Predict Customer Behavior

Anticipate customer needs with predictive analytics.


Walker Success Stories

Taking Action Produces Big Payoff

Taking Action Produces Big Payoff

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A leading provider of technology solutions implemented a "hot alert" system to take immediate action…...
Acting On Customer Insights Saves $34 Million

Acting On Customer Insights Saves $34 Million

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By committing themselves to the customer experience and taking action on customer insights, this…...
Discovering a Wealth of Untapped Customer Insight

Discovering a Wealth of Untapped Customer Insight

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Through effective use of text analytics and by taking action on customer insights, this leader in…...

Walker Blogs

Check out our blogs featuring Walker’s brightest individuals discussing topics about customer intelligence.

Leslie Pagel

Customer Focused Innovation

by Leslie Pagel

Tips for measuring ROI
One critical aspect your Voice of the Customer program is about proving the return on investment. He...

Patrick Gibbons

Engaging the Enterprise

by Patrick Gibbons

CX Storytelling - Who's the Hero?
“You are not the hero that will save the audience; the audience is your hero” I re...

Chris Woolard

Loyalty in the Workplace

by Chris Woolard

Sea Island: Exemplifying the Employee Customer Link
Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions ...

Mark Ratekin

Customer Strategy & Analysis

by Mark Ratekin

Customer Experience in 2013: The Promise of Big Data
This blog series focuses on some trends and themes that I predict will have a great impact on the di...

Kitty Radcliff

Customer Experience Lessons

by Kitty Radcliff

3 Key Elements of Successful Action Teams
Getting the right team in place is critical to be successful in taking action on customer feedb...

Brad Harmon

Customer Focused Channels

by Brad Harmon

Who needs who more? The role of dependency in channel/suppli
An emerging trend in the study of relationships is how dependent the parties are on one another fo...

Katie Kiernan

Listening to Customers

by Katie Kiernan

The Top Things You Thought Were True About CX
There are a lot of ideas out there about the role of CX in today’s environment.  In this ...

Troy Powell

Customer Insight Driven

by Troy Powell

Beware, predictive analytics can make you look like an idiot
If you apply predictive analytics to help make important decisions in your organization, I can guara...


B-to-B White Paper Series

Driving Retention With VoC

Driving Retention With VoC

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Account managers and sales representatives in B-to-B companies increasingly need help managing their…...
Driving Profitability with VOC

Driving Profitability with VOC

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One of the best strategies for B-to-B companies to increase profitable growth is to ensure they are…...
Driving ROI With VoC

Driving ROI With VoC

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Intuitively, the notion of customer loyalty makes sense and feels like "the right thing to do."…...