Getting More Out
of Your Data
Walker Insights Webcast — September 20th - 1:00 pm ESTREGISTER NOW!
VIEW FROM THE TOP REPORT
What CEOs Really Think About
The preliminary report, View From the Top, lays the groundwork for mutually
beneficial collaboration between CEOs and CX professionals.
Award Winner - Again!
For the fourth consecutive year Walker
is recognized as a top CX solution provider
This poster details the CX Essentials – six essentials
for implementing customer experience strategies to
achieve business success.
Walker helps companies become more intelligent about their customers by understanding the customer’s perspective and anticipating their needs. We use predictive analytics and other innovative approaches to retain and grow customer relationships. And, it works. The Walker Index shows that our clients outperform the market 7 to 1.
Check out our blogs featuring Walker’s brightest individuals discussing topics about customer intelligence.
The do's and donts with working with Sales
Sales needs timely customer insights that will help them focus on the issues that matter to existing customers and new prospects. They also can benefi...
Insights from customers in their own words - five methods, four tips
There's nothing like hearing a customer thoughts and opinions in their own words. I believe that's why we've seen an uptick in the use of ...
Sea Island: Exemplifying the Employee Customer Link
Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions of working for Sea Island. Sea Island is an ...
Which employees should be involved when creating a customer-centric culture?
Once your organization has made the decision and commitment to being customer focused, you will want to engage your colleagues – at least the on...
Whats (Not Yet) in Your Wallet?
We spend a lot of time talking about gathering insights from current customers to understand what makes or breaks their key experiences with our compa...