TO DRIVE CX
Walker Insights Webcast — September 16th - 1:00 ESTREGISTER NOW!
CX ADVANTAGE REPORT
THE OPPORTUNITY FOR B-TO-B IS NOW
In this report Walker reviews the customer experience payoff, the reality
B-to-B companies face today, and what customer experience professionals
must do to realize the opportunity.
The next generation
of customer experience
Walker helps companies become more intelligent about their customers by understanding the customer’s perspective and anticipating their needs. We use predictive analytics and other innovative approaches to retain and grow customer relationships. And, it works. The Walker Index shows that our clients outperform the market 7 to 1.
Check out our blogs featuring Walker’s brightest individuals discussing topics about customer intelligence.
Three ways to create and maintain a competitive advantage
In order to leverage the customer experience to create and maintain a competitive advantage, companies must: Establish active leadership. Leaders...
Time for a talk with your survey?
Surveys have long been the standard for gathering customer insights. And with good reason! They are easy to issue, a great way to obtain feedback, sec...
Sea Island: Exemplifying the Employee Customer Link
Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions of working for Sea Island. Sea Island is an ...
Putting the Pieces Together for a Holistic Customer View
Right out of the gate it was clear why the software as a service company was embarking on their customer experience journey. As the Chief Customer Off...
Changing the Way We Do Things Developing a More Proactive CX Culture
Let’s face it – we all resist change to a certain degree. In personal situations, while I struggle with change, I do feel that I am at le...