Join us on CX Day!

CX Must-Haves: Critical elements to keep pace with the evolution of CX

Customer demands are evolving with unprecedented speed, which means our roles as customer experience leaders must adapt, change, and evolve at the same hectic pace. Following up on Walker’s popular report citing eight themes for CX evolution, we decided to focus on the critical ingredients to embrace these aspirational trends. In other words, what are the basic elements – the people, processes, and technology – needed NOW to deliver the experience customers truly desire?

In this CX Day webcast we’ll discuss:

• The eight themes driving the evolution of CX
• The functional elements to deliver on changing customer demands
• The people, process, and technology components that matter most
• Celebrating our important work!

Gather your team for a watch party on CX Day, and let’s dig into these issues!

Speakers