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The fastest way to make customer experience your biggest advantage

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Featured Case Study

Improving Customer Experience With Proactive Alerts

Avaya wanted to fix or prevent poor support experiences – even with customers who didn’t complete surveys. Implementing proactive alerts improved customer experience in active cases and led to year-over-year improvement in overall support experience evaluations.

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Featured Consultant

Noah Grayson, CCXP

Noah can help your business by designing, implementing and analyzing customer experience programs. He translates research into strategy and action, leading to improved relationships and retention.  

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