THE CEO VIEW OF CX
What customer experience professionals
must do to be relevant to the C-suite
The CEO perspective
– knowing what’s important to chief executives –
is valuable intelligence to help CX professionals align their work with
the strategies employed by the C-suite.
Award Winner - Again!
For the fourth consecutive year Walker
is recognized as a top CX solution provider
This poster details the CX Essentials – six essentials
for implementing customer experience strategies to
achieve business success.
Walker helps companies become more intelligent about their customers by understanding the customer’s perspective and anticipating their needs. We use predictive analytics and other innovative approaches to retain and grow customer relationships. And, it works. The Walker Index shows that our clients outperform the market 7 to 1.
Check out our blogs featuring Walker’s brightest individuals discussing topics about customer intelligence.
Three strategies to successfully track customer initiatives
Focus on systemic issues that affect the wider customer base. Create a cross-functional team. Most systemic issues require cross-functional engagem...
Insights from customers in their own words - five methods, four tips
There's nothing like hearing a customer thoughts and opinions in their own words. I believe that's why we've seen an uptick in the use of ...
Sea Island: Exemplifying the Employee Customer Link
Last year I had the pleasure of working with Sea Island to measure employee/team member perceptions of working for Sea Island. Sea Island is an ...
Key Success Factors for Creating a Customer Centric Culture
When organizations seek to become more customer-centric, it is important to have the right foundation in place. Walker has identified the follow...
Whats (Not Yet) in Your Wallet?
We spend a lot of time talking about gathering insights from current customers to understand what makes or breaks their key experiences with our compa...