Experience Management Strategies
Understanding Customers & Employees
Driving Action & Results
Technology To Accelerate
We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More
"The future of 2020" is almost here and Walker has gathered fresh insights for customer experience (CX) leaders.
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Customer expectations are changing. Are you ready?
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A good customer experience journey map is a powerful tool to support tactical and strategic design decisions.
Your brand exists only in the minds of your customers and prospects. At ARRIS, the vision is to be a technology company with a human point of view. That objective is lived out through an enduring focus on customers first, followed by a results-oriented approach incorporating strategy, innovation and teamwork.
Jennifer provides executive-level leadership to key Walker clients, advising on CX transformation strategies and guiding initiatives aimed at creating advantage based on differentiated customer experience.