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Progress Toward 2020
A webcast discussing our latest report "Customer 2020: A Progress Report"
Walker Insights Webcast — October 5th - 1:00 pm EST
WALKER B-TO-B CUSTOMER
SEPTEMBER 26-28, 2017 • San Antonio, Texas
THE CEO VIEW OF CX
What customer experience professionals
must do to be relevant to the C-suite
The CEO perspective
– knowing what’s important to chief executives –
is valuable intelligence to help CX professionals align their work with
the strategies employed by the