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Featured Solution

Featured Solution

AccelerateCX

The fastest way to make customer experience your biggest advantage

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Featured Insights

Featured Case Study

Improving Customer Experience With Proactive Alerts

Avaya wanted to fix or prevent poor support experiences – even with customers who didn’t complete surveys. Implementing proactive alerts improved customer experience in active cases and led to year-over-year improvement in overall support experience evaluations.

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Featured Consultant

Sonya McAllister, CCXP

Sonya consults with clients' senior management to develop programs that take strategic advantage of company strengths, reduce competitive weaknesses, and allocate corporate resources to enhance customer relationships.

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