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CX Trends 2018
What's changing and what isn't.
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THE CEO VIEW OF CX
What customer experience professionals
must do to be relevant to the C-suite
The CEO perspective
– knowing what’s important to chief executives –
is valuable intelligence to help CX professionals align their work with
the strategies employed by the C-suite.
Walker helps companies become more intelligent about their customers by understanding the customer’s perspective and anticipating their needs. We use predictive analytics and other innovative approaches to retain and grow customer relationships. And, it works. The Walker Index shows that our clients outperform the market 7 to 1.
Check out our blogs featuring Walker’s brightest individuals discussing topics about customer intelligence.
What actions will have the greatest impact on your customers?
The “Big Three” customer expectations – Personalization, Ease, and Speed – came through clearly, but what actions are companie...
Insights from customers in their own words five methods, four tips
There's nothing like hearing a customer thoughts and opinions in their own words. I believe that's why we've seen an uptick in the use of ...
The website http://juggle.wikia.com/wiki/Top_40_Jugglers has readers vote for the best juggler in the world. For the past two years, the winner has be...
Key Success Factors for Creating a Customer Centric Culture
When organizations seek to become more customer-centric, it is important to have the right foundation in place. Walker has identified the follow...
Building Customer Empathy
The role of empathy in customer experience is an increasingly popular – and important factor – in how we understand and manage our custome...