Knowledge Center

WEBCAST: The Effective CX Leader

January 30, 2018 - 1:00 pm Eastern

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Walker’s Knowledge Center is an outstanding resource for customer experience professionals. From this page, you have access to informative webcasts, insightful research studies, powerful case studies, helpful resource materials and more than 1,000 blog posts.

We’re constantly adding to our extensive library of resources, so check back – there’s always something new!

CX Advantage

CX Advantage

CX Advantage provides a clear picture of the opportunity that is available for B-to-B organizations; the opportunity to leverage the experience to...

CX Trends 2018

CX Trends 2018

Keeping up when customer expectations are constantly changing isn’t easy. Walker’s Customers 2020 research revealed that B-to-B...

CultureShift™

CultureShift™

Building the right culture for customer-focused results can be overwhelming for those who lead CX initiatives because so much seems to lie beyond...

Optimized CX

Optimized CX

Optimized CX® is a forward-focused and comprehensive approach that leverages multiple tools and resources to better identify, address, and...