Knowledge Center

CX LEADER PODCAST:
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Walker’s Knowledge Center is an outstanding resource for customer experience professionals. From this page, you have access to insightful research studies, powerful case studies, and helpful resource materials.

CX Leader Podcast with Steve Walker

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Latest Episode:

CX Horror Stories II

Hosts Steve Walker and Pat Gibbons present another frightful episode of CX Horror Stories - tales of customer experience gone bad. This year's scary offerings include healthcare, travel, and automotive repair. 

The Customer-Focused CEO

The Customer-Focused CEO

Rapid change and the warp speed of innovation make it increasingly difficult for companies to create a competitive advantage. As product and price...

The CEO View of CX

The CEO View of CX

The insights shared in The CEO View of CX helps determine how CX professionals can be more effective in engaging their CEOs, how they...

CX Advantage

CX Advantage

CX Advantage provides a clear picture of the opportunity that is available for B-to-B organizations; the opportunity to leverage the experience to...

More Case Studies

CultureShift™

CultureShift™

Building the right culture for customer-focused results can be overwhelming for those who lead CX initiatives because so much seems to lie beyond...