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CX LEADER PODCAST:
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Walker’s Knowledge Center is an outstanding resource for customer experience professionals. From this page, you have access to insightful research studies, powerful case studies, and helpful resource materials.

CX Leader Podcast with Steve Walker

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Latest Episode:

Do Your Homework

Companies often hire implementation specialists to help get their customer listening technology up and running, but don't do the necessary preparation required to make the process happen smoothly. Guest host Pat Gibbons welcome Walker technology consultants Liz Wallshield and Charlie Rumsey to talk about some of the step companies should take to make the implementation process happen smoothly and on schedule.

The Customer-Focused CEO

The Customer-Focused CEO

Rapid change and the warp speed of innovation make it increasingly difficult for companies to create a competitive advantage. As product and price...

The CEO View of CX

The CEO View of CX

The insights shared in The CEO View of CX helps determine how CX professionals can be more effective in engaging their CEOs, how they...

CX Advantage

CX Advantage

CX Advantage provides a clear picture of the opportunity that is available for B-to-B organizations; the opportunity to leverage the experience to...

More Case Studies

CultureShift™

CultureShift™

Building the right culture for customer-focused results can be overwhelming for those who lead CX initiatives because so much seems to lie beyond...