Podcasts

WEBCAST: Building Your Customer Listening Architecture

May 23, 1pm Eastern

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CX Leader Podcast with Steve Walker

The CX Leader Podcast with host Steve Walker provides insights for business leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business.

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Recapping the CXPA Insight Exchange

Recapping the CXPA Insight Exchange

CX professionals from across the globe met in New Orleans to exchange ideas and learn more about what's happening in the realm of customer experience. Steve welcomes Pat Gibbons back to the podcast in a two-part episode series to share what Walker associates learned was on the minds of CX pros.

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Upping Your Sales Game

Upping Your Sales Game In this two-part series, host Steve Walker welcomes long-time friend and colleague Bill Caskey to the podcast to discuss the importance of sales in the CX leader's role within an organization.

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Bringing Customer Experience to Home Services: An Interview with Angie Hicks

Telling Your CX Story In this episode of the CX Leader Podcast, Steve welcomes guest Angie Hicks, co-founder of Angie's List and chief customer officer for ANGI Home Services. Angie discusses Angie's List's beginning and how they became a disruptor to an entire business sector, bringing customer experience to the forefront of the home services industry.

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How a Box of Invoices Tells a Story

Telling Your CX StorySteve welcomes Pat Gibbons, a customer experience professional and senior vice president at Walker, and discusses how storytelling can be a powerful addition to the customer experience professional's toolbox.

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TEN Traits of Effective CX Leaders

Ten Traits of Effective CX LeadersBased on input we’ve gathered and our own experience, we’ve developed a checklist of the top traits. In this webcast we’ll discuss the top traits for successful CX leadership, the most common obstacles for customer experience leaders, how CX leaders can consistently make an impact for their organization.

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Customers 2020: A Progress Report - Personalization, Ease, And Speed

Customers 2020: A Progress ReportIn this episode series, Steve Walker discusses the three main areas of importance in regards to customer experience as we approach 2020: personalization, ease, and speed. Guests include Walker experts Brad Harmon, Melissa Meier, and Troy Powell.

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