We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More
Customer Experience Strategies
Understanding Customers & Employees
Driving Action & Results
Technology To Accelerate
"The future of 2020" is almost here and Walker has gathered fresh insights for customer experience (CX) leaders.
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CX LEADER PODCAST:
Luminaries of CX
"Rock stars" of customer experience.
Tailored advisory solutions to build a world-class experience management practice
Is investing in CX the right move for you?
Where are you on the road to CX maturity – and how do you get to the next stage?
What moments have the biggest impact on your customers’ experience?
What do you need to do to have a comprehensive program?
How do you shift the culture of a company to become customer focused?
What does all this data really mean?
Where, when and to whom should you be listening?
Coordinate your customer listening efforts to be sure you’re listening to the right people at the right time in the right place.
How do you solve problems or educate employees?
How does it all connect?
What if you need a little help now and then?
Walker named the Qualtrics 2019 CX Partner of the Year