We believe the most successful companies consider their customers in every decision they make. And ultimately, that is our purpose at Walker – to help all companies develop such a commitment to their customers that they are at the heart of every decision. More
Customer Experience Strategies
Understanding Customers & Employees
Driving Action & Results
Technology To Accelerate
"The future of 2020" is almost here and Walker has gathered fresh insights for customer experience (CX) leaders.
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CX LEADER PODCAST:
Luminaries of CX
"Rock stars" of customer experience.
Tailored advisory solutions to build a world-class experience management practice. Walker’s advisory services can be delivered virtually or in person. Learn more about our virtual workshops.
Where are you on the road to XM maturity – and how do you get to the next stage?
Is investing in XM the right move for you?
What moments have the biggest impact on your customers’ experience?
Where, when and to whom should you be listening?
Coordinate your customer listening efforts to be sure you’re listening to the right people at the right time in the right place.
What do you need to do to have a comprehensive program?
What should you ask to gain actionable feedback from your customers?
What does all this data really mean?
How does it all connect?
How do you kick-start initiatives to enhance the customer experience?
How do you solve problems or educate employees?
Walker's Virtual Workshops