Managed Services

Luminaries of CX

"Rock stars" of customer experience.

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Managed Services iconMANAGED SERVICES

Flexible professional services model for end-to-end program management and optimization

  • Program planning and scheduling
  • Sample plan design and management
  • Survey design
  • Metrics, KPIs, program goals
  • Translation services
  • Close-the-loop case management
  • Program scorecards and reports
  • Text analytics design and setup
  • Advanced analytics
  • Communication and action planning