WALKER AND QUALTRICS HAVE TEAMED UP TO ACCELERATE CX SUCCESS
Customer Experience has emerged as an essential business strategy. What’s more, executives are onboard – they see CX as the most effective method for creating a competitive advantage. And yet, for too many companies the impact is limited and CX success is too slow.
That’s why Walker and Qualtrics have teamed up. Together we bring an unbeatable combination – world-class professional services and the industry-leading experience management platform to deliver better, faster results.
Walker’s Services and Solutions
Walker provides a wide range of flexible services to accelerate the success of CX initiatives
Implementation and engineering services for programs of all sizes, from fast starts to highly customized deployments.
- Onboard planning, scoping and setup
- Survey and dashboard builds
- Close-the-loop case management
- Contact list automation
- Data migration and conversion
- CRM integration
- Custom distribution reporting
- Custom offline reporting
- Custom HTML email templates
Flexible professional services model for end-to-end program management and optimization.
- Program planning and scheduling
- Sample plan design and management
- Survey design and validation
- CX metrics, KPIs, program goals
- Survey translations
- Hot alerts/closed-loop design
- Causal modeling
- Advanced analytics
- Report system development
- Action planning and initiative tracking
Tailored advisory solutions to build a world-class experience management practice.
- CX readiness assessments
- CX maturity assessments
- Listening architecture design
- Journey mapping
- Executive interviewing
- CX governance design
- Communication services
- Culture development
- CX workshops and training
- CX advisory services
More about Advisory Services
Unparalleled solutions to drive business faster
Together, we help companies realize a return on their experience management investment in the shortest possible time.
- Focused on you – We take a collaborative approach to success, and we’ll meet you where you’re at with just the solutions you need.
- Fast start – We’ll get you up and running quickly and will integrate all your existing customer data.
- A guided journey – Everything is well planned, with expert advice and tailored solutions to maximize impact and avoid common pitfalls.
- Speed to results – We’re laser focused on quickly building mature CX and EX strategies that generate tangible, measurable results.
Successful organizations don’t just invest in technology; they invest in outcomes. With the only end-to-end experience platform combined with the deep services expertise to deliver at scale, Qualtrics and Walker together are uniquely positioned to ensure that you obtain the results that matter.