About Walker


A resource for CX and XM professionals.

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Just your average services firm. Wait …

Actually, there’s nothing average about Walker.

True, Walker is an experience management (XM) services firm. But we are as unique as they come.

  • Background? We’re an 80-year old company constantly innovating and reinventing. Comparatively, most XM firms are just starting out.
  • Focus? Walker focuses specifically on customer experience (CX) and employee experience (EX). We even specialize in work with B2B companies.
  • Breadth? We have an extraordinary range of services and are ready to meet our clients wherever they are on their experience management journey.  
  • Team experience? Our senior consultants each have more than 15 years of experience. Nothing average about that!

Do these qualities matter? We think so. These and many others describe a company dedicated to helping their companies put the customer at the heart of every decision.

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