About Walker

Luminaries of CX

"Rock stars" of customer experience.

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Just your average consulting firm. Wait …

Actually, there’s nothing average about Walker.

True, Walker is a customer experience (CX) consulting firm. But we are as unique as they come.

  • Background? We’re an 80-year old company constantly innovating and reinventing. Comparatively, most CX consulting firms are just starting out.
  • Focus? Walker works almost exclusively with business-to-business companies. Nobody else has such a worthwhile specialization.
  • Breadth? We have an extraordinary range of services and are ready to meet our clients wherever they are on their customer experience journey.  
  • Team experience? Our senior consultants each have more than 15 years of experience and we boast more certified customer experience professionals than any other company.  Nothing average about that!

Do these qualities matter? We think so. These and many others describe a company dedicated to helping their companies put the customer at the heart of every decision.

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