Lauri Jones

WEBCAST: CX Leaders as Change Agents

July 26, 1pm Eastern

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Lauri Jones

Lauri Jones

Vice President, Consulting Services

As a vice president, Jones works with clients and the rest of the Walker engagement team to help them actively use the results provided to drive improvements and integrate with other customer information to help with decision making. This includes participation in the front-end strategic assessment work as well working in the reporting phase to find and leverage cross-project findings that will provide additional insight and value to the client. She also conducts exploratory data analysis and uses data mining techniques to add value to our clients, as well as consulting with them to ensure they are using the information to its furthest extent.

She became a part of the Walker Information team in June of 2000, and has been involved in several stakeholder relationship programs at Walker Information including corporate reputation, client relationship, and customer loyalty.  Jones has worked within the healthcare, financial services, energy, and technology industries.