Our Work


A resource for CX and XM professionals.

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Challenges we address

Bring it on – we like a challenge!

At Walker, we believe customers are at the heart of every decision. With this in mind, we help companies develop customer strategies to address some of their most important challenges:

  • Developing a customer-focused culture
  • Organic growth
  • Defending market position
  • Addressing process inefficiencies
  • Allocating resources intelligently 
  • Creating a competitive edge
  • Customer-focused innovation

Effective customer experience strategies are about much more than customer satisfaction scores and Net Promoter ratings. Instead, we’re addressing important business strategies with high-impact customer experience initiatives.

The Walker Approach

It’s just the way we work

Too many companies today are full of fancy slogans, empty promises, and shallow performance. Not us. Maybe it’s our heritage or a contagious spirit within our company, but our priority is to look out for our clients’ best interests, ultimately striving to make them more successful. There are several key ingredients in delivering this level of service:

  • We’re transparent in the way we sell. We can help most companies, but we’re not for everyone. We know that and we’ll deal honestly in considering new business opportunities.
  • We strive to learn.  With each client, we seek to understand their business, their objectives, and their aspirations. 
  • We focus on the impact.  We help our clients prioritize the issues that will have the most business impact for their company.
  • We tailor our solutions. Each company has unique needs. Nothing is off-the-shelf at Walker. Instead we customize our services to meet the needs of each client.
  • We collaborate with clients. We roll up our sleeves and work with our clients to arrive at the right solutions to generate the greatest success.

When we are successful at incorporating these elements, we are successful in serving our clients. And, when our clients succeed, we succeed.